Testimonials

At The Gundam.my, we pride ourselves on being customer focused. We listen carefully and always value your comments and feedback so we can act upon them and improve our service to you.
Below you will find several comments from some of the many people who shop with us on a regular basis. Only with these kind of honest comments can we hope to provide a better, more competitive and total service. So, over to you!

If you would like to add your comments and feedback, please click here

Page 86 of 137 / 2737 total comments, testimonial and growing!

Brandon Wong

Fast delivery

Commented : 9 years ago , amount purchased: > RM300.00

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Ken Tan

The service and delivery are awesome. Unfortunately there is some damages of the box. It might be the courier service. Overall,satisfied. Thank you!!!

Commented : 9 years ago

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Ah Wei

My Kits just arrived and this time take quite long period to arrive and unfortunately my kits box art is damaged i think it\'s because the courier didn\'t put it separately from others heavy object

Commented : 9 years ago , amount purchased: < RM200.00

Responsed 9 years ago
Dear Tu Kah Wei,

Good day to you and hope you doing well. 

We've got to admit that out of 100 cases sometimes 2 - 3 cases is handle carelessly by the courier company and hence need further improvement. 
We ourselves also need to do revision to provide the delivery company a tougher box so that it can sustain a certain weight of item. If you check through the box well, we did put a fragile icon on the box, maybe postman overlook it.

We're sincerely apologize for the inconveniences caused to you, and we will try to make more better delivery solutions to pleased our customer.
Hope boss u could come back again and continue to support our online store :) 

Tu Kah Weiwrote:

My Kits just arrived and this time take quite long period to arrive and unfortunately my kits box art is damaged i think it\'s because the courier didn\'t put it separately from others heavy object

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Christopher James Aeria

Really great service,very good in informing the status of the item and overall best prices and place to buy gundam model kits or other offered kits.

Commented : 9 years ago , amount purchased: < RM50.00

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Ren

Order today, arrive tomorrow. You are the best, no one else

Commented : 9 years ago , amount purchased: < RM200.00

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Siddiq Hambali

Thanks. Got my product in perfect condition.

Commented : 9 years ago , amount purchased: < RM100.00

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Wei Suen Tan

The order reached so soon even its weekend , the package reached on monday ! Wow !!!!

Commented : 9 years ago , amount purchased: < RM100.00

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Irwan Shahrinaz

Just received the product recently and i must say that it is very fast. I received the product one day after they send me an email indicating that they had posted the product. Now i am the proud owner of HG Try Burning Gundam. Keep it up guys, may your business prosper. Looking forward in buying more in the future.

Commented : 9 years ago , amount purchased: < RM100.00

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Thong KH

overall ok la... back to back order of coz a bit slow.... anyway thx gundam.my

Commented : 9 years ago , amount purchased: < RM200.00

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Wilson

The delivering is amazingly fast, I\'m very appreciate but there still have some problems First, i found that my order has some missing part which is MG 00QAN(T) 1)I cannot found the (I2),and (LED) pieces inside the box. the pieces are missing. Hopefully you guys can deliver it as fast as possible. there is my opinion for you guys, better check every parts of the model is not missing and seal it before delivering. lastly, i very appreciate to your service and foresee another order to you guys.

Commented : 9 years ago , amount purchased: > RM300.00

Responsed 9 years ago
Dear Wilson,

good day.
We just done the investigation and the LED light is not included in the box; as explained in the manual keyword: 別売り.

For the missing parts, we area very sorry for the inconveniences caused, and boss agree to resend u the whole part without any costs.
Hope that you come back to support us further, thanks ~ 

Wilsonwrote:

The delivering is amazingly fast, I\'m very appreciate but there still have some problems First, i found that my order has some missing part which is MG 00QAN(T) 1)I cannot found the (I2),and (LED) pieces inside the box. the pieces are missing. Hopefully you guys can deliver it as fast as possible. there is my opinion for you guys, better check every parts of the model is not missing and seal it before delivering. lastly, i very appreciate to your service and foresee another order to you guys.

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Ad Hassan

Order my 5th purchase here yesterday at 2.10pm, today 2.30pm already received my order.. Very good communication with customer, wise choice of courier services, overall \"Nora bagi 5*\". Recommended. Thanks a lot.

Commented : 9 years ago , amount purchased: < RM200.00

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Allan

Excellent service as always...!!! 👍👍👍👍👍

Commented : 9 years ago , amount purchased: > RM300.00

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Harry AuditØre

Just received the item. And I was surprised at how fast the delivery is. Item is in a great shape, and I gotta say it comes in a cool package. The support dude is also cool. Already recommend it to my friends.

Commented : 9 years ago , amount purchased: > RM300.00

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Marcus Cheah

Received my package yesterday. Gundam.my staff really efficient! Item packed very professionally and 100% tip top condition. Keep up the good work!

Commented : 9 years ago , amount purchased: < RM200.00

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Alan Tan

Extremely Godd Service

Commented : 9 years ago , amount purchased: > RM300.00

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Alan Tan

Extremely Godd Service

Commented : 9 years ago , amount purchased: > RM300.00

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Sheng Le

Not bad, very fast and good service

Commented : 9 years ago , amount purchased: > RM300.00

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JHan Lim

Delivery was very quick, faster than I expected. I ordered on a Wednesday and got the package on Friday. Would recommend this service :)

Commented : 9 years ago , amount purchased: > RM300.00

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Dante Azarmi

Excellent communication and service, very informative, and great attention to detail. I\'ve found every single thing I needed for the hobby, and will continue to shop with Gundam.my in the future.

Commented : 9 years ago , amount purchased: < RM200.00

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Kay Walker

I order Sengoku Astray but instead I got Astray Red Frame Flight Unit. Wrong order you give here.

Commented : 9 years ago , amount purchased: < RM200.00

Responsed 9 years ago
Dear Khairul Nizam,

Good day boss. 
Very sorry for the inconveniences caused on our end.

Just replying as usual. Sengoku gundam HG 1/144 has been restock, we have asked for reverse pickup from TA-Q-BIN for the wrong item delivery.

We will send u the correct item once we got the wrong item back FYI boss thanks.


Khairul Nizamwrote:

I order Sengoku Astray but instead I got Astray Red Frame Flight Unit. Wrong order you give here.

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Page 86 of 137 / 2737 total comments, testimonial